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Shipping + Return Policy

Online Orders Return & Exchange Policy

Client satisfaction is our top priority.
Please note: all returned products must arrive back at an Avalon store within 14 days of the original delivery date, regardless of holidays or weekends.

Online Return Conditions

  • Fur coats: Not eligible for refunds. Store credit or exchange only.

  • Merchandise: Must be new, unused, unaltered, and in original packaging with all tags attached.

    • Shoes must be in their boxes.

    • Jewelry must be in original bags.

  • Shipping charges: Non-refundable.

  • Late returns: Items received after 14 days will receive store credit only.

  • Online purchases: May be returned in person at either the Vail or Beaver Creek locations (with proof of purchase) within 14 days of delivery.

  • Refunds: Eligible returns will be processed within 3 business days of receipt.

Shipping Your Return

  • You are responsible for return shipping charges.

  • Returns/exchanges must be shipped via UPS or FedEx only (U.S. Mail is not accepted at our stores).

Shipping Addresses

Vail
Avalon Clothing Company
675 Lionshead Pl.
Vail, CO 81657

Beaver Creek
Avalon Clothing Company
61 Avondale Ln
Beaver Creek, CO 81620

Exchanges

  • Contact us at info@avalonclothingcompany.com, or call:

    • Vail: 970-476-4112

    • Beaver Creek: 970-845-9700

  • Once the returned item(s) are received, Avalon will ship exchanged item(s) via UPS Ground (5–7 business days).

  • Exchanges are subject to availability.

Additional Terms

  • Pricing: Prices and promotions are subject to change without notice.

  • Exclusions: Discounts cannot be applied to previous purchases or combined with other offers.

  • High demand periods: We may be unable to fulfill every order. If so, you will be contacted within 24 hours.

  • Expedited shipping: Next-day and two-day orders must be placed by 11:00am MST.

  • All orders ship via UPS.

In-Store Return Policy

  • Same-Day Returns Only: Returns are accepted the same day of purchase (not within a 24-hour period).

  • Store Credit or Exchange: Accepted up to 10 days from purchase date.

  • Final Sale Items: Cash purchases, sale items, and fur outerwear are final sale and cannot be returned or exchanged.

  • Item Condition: All merchandise must be new, unworn, and have original tags attached.