Shipping + Return Policy
Client satisfaction is our top priority. Please note, Avalon returned products must arrive back at an Avalon store within 14 days of the original delivery date, regardless of holidays or weekends. Please ensure that your return is sent back promptly to meet this timeframe. Returns must adhere to the following conditions:
- Refunds are not offered on fur coats, these pieces qualify for store credit or exchange only
- Returned merchandise must be new, unused, unaltered, and with all original tags attached in the original packaging (shoes in their boxes and jewelry in bags).
- Shipping charges are non-refundable.
- As a small business, Avalon regretfully cannot accept returns received after the 14 day return period. Store credit will be issued for items received after 14 days.
Online purchases may also be returned in person in either our Vail or Beaver Creek locations up to 14 days after the original date of delivery with proof of purchase.
You are responsible for any return shipping charges. We suggest you ship your package through an insured trackable carrier as Avalon cannot be responsible for lost or damaged packages.
Returns and exchanges must be shipped either UPS or FedEx to either location listed below. We do not receive U.S. Mail at these locations.
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Vail |
Beaver Creek |
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Avalon Clothing Company 675 Lionshead Pl. Vail, Co 81657 |
Avalon Clothing Company 61 Avondale Ln Beaver Creek, CO 81620 |
For exchanges, please contact us via e-mail at info@avalonclothingcompany.com. You may also contact our Vail location at 970-476-4112, and the Beaver Creek location at 970-845-9700.
If the purchase is being exchanged, Avalon will ship the exchanged item(s) standard 5-7 day UPS once the item(s) are received. Exchanges are subject to availability.
Prices are subject to change. Avalon reserves the right to change prices and promotions. Online offers or discounts cannot be applied to previous purchases and cannot be combined with any other discounts.
As a small business, we may not be able to fulfill every order during periods of high demand. If we are unable to complete your order we will contact you within 24 hours of your purchase.
All orders with next-day or two-day shipping must be placed by 11am MST.
All orders are shipped UPS with signature required upon delivery.